Professional Services

Tecore Networks complements its broad networking product portfolio with state-of-the-art professional services, delivering true end-to-end solutions. Our professional services team can provide knowledgeable, experienced personnel dedicated to a successful implementation.

Program Management

• Coordinate project planning and execution
• Provide budgets and progress reports
• Perform site survey and equipment engineering services
• Support the equipment procurement process

Network Engineering

• Assess requirements based on traffic models, coverage areas, regional regulations and other factors
• Develop network architecture, topology and design for radio access and core segments

Integration Services

• Provide access to Tecore’s Integration Lab
• Address third-party product integration and interfacing requirements
• Customize features such as announcement recording, airtime billing, special trunk signaling and configurations

Deployment Services

• Support equipment deployment logistics
• Verify that connections are in place
• Install and configure Tecore-provided components
• Assist in loading client applications and data
• Conduct post-installation follow-up

Training & Documentation

• Provide training at Tecore facility or on customer site
• Deliver manuals (user reference/provisioning; troubleshooting and alarm; installation and turn-up)
• Service application notes/brochures

Customer Care

• 24 hours x 365 days remote support, accessible via phone or e-mail
• Standard factory repair service/replacement
• Proactive performance monitoring at state-of-the-art Customer Response Center (CRC)